FAQS
Need Help?
Should you need prompt support regarding your farm order, tap the button below to start a live chat with our farm team.
Once we receive your returned produce, please allow 6–12 business days for your refund processing.
About Our Farm
Where are your produce grown?
All fruits and veggies are cultivated at our family-run greenhouse & field farm in Surrey, BC, grown with seasonal local climate.
Are your farm items pesticide-free?
We follow gentle natural farming practices to keep crops clean and true to original farm flavour.
Do you offer farm pickup in person?
Local customers are welcome to arrange on-site pickup directly at our Surrey orchard by prior notice.
Product & Freshness
When are your crops harvested?
Most goods are hand-picked on order days to lock in peak freshness before packing and shipping.
Why slight size difference among same produce?
All our crops grow naturally outdoors/greenhouse without uniform modification, size variation is normal farm feature.
Shipping & Delivery
Which regions do you deliver to?
We ship across most locations within British Columbia, with standard fresh-safe packaging.
How do you keep items fresh during transit?
Produce is packed with insulated packaging to preserve freshness throughout delivery journeys.